Our services
Check-in
Check-in : 15:00 - 20:00.
Check-out : tot 11:00
Gratis WiFi
Free Wi-Fi for every guest.
Ontbijt
Vanaf 6u30 tot 10u
(in het weekend vanaf 7u tot 11u)
Parking
Parking op aanvraag en volgens beschikbaarheid.
Booking terms and conditions
- Cancellation policy for reservations up to 5 rooms:
Free of charge up to 48 hours before arrival (unless otherwise stated in individual contracts). We guarantee rooms until midnight. In case of no-show, the first two nights will be charged to the client (unless otherwise stated in individually concluded contracts).
- Cancellation policy from 5 rooms:
- Any cancellation must be confirmed by the client to the hotel in writing.
- The entire room quota can be cancelled free of charge up to 60 days in advance until the arrival of the group.
If the entire room quota is cancelled less than 60 days before the group's arrival, the following provisions apply: - Cancellation of the entire room quota up to 45 days before arrival: 25% of the total estimated income will be charged.
- Cancellation of the entire room quota up to 30 days before arrival: 50% of the total estimated income will be charged.
- Cancellation of the entire room quota up to 10 days before arrival: 75% of the total estimated income will be charged.
- Cancellation of the entire room quota between 10 days before arrival and arrival: 100% of the total estimated income will be charged.
If you have any questions regarding individual reservations and cancellations, please contact the reception of the hotel in question:
- Hotel Gravensteen: info@gravensteen.be or +3292251150
- Hotel de Flandre: info@hoteldeflandre.be or +3292660600
- Ghent River Hotel : info@ghent-river-hotel.be or + 3292661010
- Monasterium PoortAckere: info@monasterium.be or +3292692210
- Tower Hotel: info@towerhotelaalst.com or +3253210100
If you have any questions regarding group reservations and cancellations, please contact the reservation service of Historic Hotels Belgium:
- Reservations Department: reservations@historichotelsbelgium.com or +3292250000
- Sales Department: sales@historichotelsbelgium.com or +3292250000
Terms and conditions
Historic Hotels Belgium groups the four Ghent hotels Ghent River Hotel, Hotel de Flandre, Hotel Gravensteen, Hotel Monasterium PoortAckere and Tower Hotel in Aalst. The five hotels work closely together to be able to guarantee you an optimal service at all times. All hotels follow the general and special conditions of sale of the hotel group Historic Hotels Belgium.
The general and specific conditions of sale of Historic Hotels Belgium can be found here.
Privacy policy
Historic Hotels Belgium groups the four Ghent hotels Ghent River Hotel, Hotel de Flandre, Hotel Gravensteen, Hotel Monasterium PoortAckere and Tower Hotel in Aalst. The five hotels work closely together to be able to guarantee you an optimal service at all times. All hotels follow the privacy policy of the hotel group Historic Hotels Belgium, in accordance with the GDPR regulations.
Historic Hotels BelgiumContinental Stay NV BTW BE0465238031
Kruisstraat 45, 1050, Elsene
The general privacy policy of Historic Hotels Belgium can be found here.